Temrs & Conditions
Effective Date: 13-07-2026
Welcome to Designer Paw Essentials (“we”, “our”, “us”). These Terms & Conditions govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use our website.
Eligibility
By using this website, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian to use our website and purchase our products.
Products
We strive to ensure all product descriptions, photographs, specifications, and pricing are accurate.
However:
- Colours may vary slightly depending on your device or screen settings.
- Product measurements may have minor manufacturing tolerances.
- We reserve the right to modify, discontinue, or update products without prior notice.
Pricing
All prices displayed on our website are in Australian Dollars (AUD).
Unless otherwise stated, prices include GST where applicable.
We reserve the right to change prices at any time without prior notice. Any price changes will not affect orders that have already been confirmed.
Orders
Once you place an order, you will receive an order confirmation email acknowledging that we have received your order.
Acceptance of your order occurs only when your order has been processed and dispatched.
We reserve the right to refuse or cancel any order where:
- A product is unavailable.
- Pricing or product information contains an obvious error.
- Fraudulent or suspicious activity is suspected.
- Payment cannot be successfully authorised.
If payment has already been processed, any cancelled order will receive a full refund.
Payment
We accept secure payments through trusted third-party payment providers, including:
- Stripe
- PayPal
Your payment information is processed securely through these providers. Designer Paw Essentials does not store your complete credit or debit card information.
Shipping & Delivery
We aim to dispatch orders within the processing times stated on our website.
Delivery timeframes are estimates only and may vary due to courier delays, public holidays, weather events, or circumstances beyond our control.
Once your order has been handed to the shipping carrier, responsibility for delivery rests with the courier.
Please ensure your delivery address is accurate when placing your order.
Returns & Refunds
Our Returns & Refund Policy forms part of these Terms & Conditions.
If you receive a faulty product or an incorrect item, your rights are protected under the Australian Consumer Law.
For full details regarding returns, exchanges, refunds, and eligibility requirements, please refer to our Return Policy.
Product Use
Our products are designed for use with pets under appropriate supervision.
Customers are responsible for ensuring products are suitable for their pet’s size, breed, age, temperament, and activity level.
Designer Paw Essentials is not responsible for injury, damage, or loss resulting from:
- Improper use of a product
- Failure to supervise a pet
- Normal wear and tear
- Use outside the intended purpose
Please inspect products regularly and discontinue use if signs of damage or excessive wear are observed.
Intellectual Property
All content on this website, including but not limited to:
- Logos
- Product photographs
- Graphics
- Text
- Product descriptions
- Website design
- Branding
is the property of Designer Paw Essentials or its licensors and is protected by Australian intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used without our prior written permission.
User Conduct
When using our website, you agree not to:
- Violate any applicable law.
- Attempt to interfere with the operation or security of the website.
- Upload malicious software or harmful code.
- Use the website for fraudulent purposes.
- Infringe the rights of others.
We reserve the right to suspend or terminate access where misuse is identified.
Limitation of Liability
To the fullest extent permitted by law, Designer Paw Essentials is not liable for any indirect, incidental, special, or consequential loss arising from the use of our website or products.
Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer guarantees, rights, or remedies that cannot legally be excluded under the Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Third-Party Services
Our website may use third-party services, including payment gateways, shipping providers, analytics tools, and other service providers.
We are not responsible for the content, privacy practices, or availability of third-party websites or services.
Changes to These Terms
We may update these Terms & Conditions at any time without prior notice.
The latest version will always be published on this page together with the effective date.
Your continued use of the website after any changes constitutes acceptance of the updated Terms & Conditions.
Governing Law
These Terms & Conditions are governed by the laws of Australia.
Any disputes arising from these Terms & Conditions or your use of this website shall be subject to the exclusive jurisdiction of the Australian courts.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Designer Paw Essentials
Email: hello@designerpaw.com
Phone: 0407 115 292
Website: https://designerpaw.com